Terms and Conditions of Business

1. Introduction These terms and conditions govern the use of services provided by Dreadfriends, a company located in Rostock, Germany, specializing in dreadlock services and operating an e-commerce platform. By accessing or using our services, you agree to comply with these terms and conditions.

2. Dreadlock Services

- Dreadfriends offers various services related to dreadlocks, including but not limited to installation, maintenance, and removal.

- Clients must adhere to the guidelines provided by Dreadfriends for proper care and maintenance of their dreadlocks.

- Dreadfriends reserves the right to refuse service if the client's hair condition is deemed unsuitable for dreadlock installation or maintenance.

3. E-Commerce Platform

- Our e-commerce platform allows users to purchase dreadlock-related products, accessories, and services.

- By placing an order through our website, you agree to provide accurate and complete information.

- Dreadfriends reserves the right to refuse or cancel orders in cases of pricing errors, product unavailability, or suspicion of fraudulent activity.

4. Pricing and Payments

- Prices for services and products are listed in euros (EUR) and are inclusive of applicable taxes.

- Payment for services is due at the time of booking, while payment for products is due at the time of purchase.

- Dreadfriends accepts payment through various secure methods, including credit/debit cards and PayPal.

5. Shipping and Delivery

- We aim to process and ship orders promptly, with delivery times varying depending on the destination.

- Shipping costs are calculated based on the delivery location and the weight of the package.

- Dreadfriends is not responsible for delays or damages incurred during transit, but we will assist in resolving any issues with the shipping carrier.

6. Returns and Refunds

- We accept returns for unused and unopened products within 30 days of purchase, provided they are in their original condition and packaging.

- Refunds for services are subject to our cancellation policy, which may vary depending on the nature of the appointment.

- Dreadfriends reserves the right to refuse returns or refunds for products that do not meet our criteria.

7. Privacy and Data Protection

- Dreadfriends is committed to protecting the privacy of our clients and customers. We collect and process personal data in accordance with German data protection laws.

- We only use personal information for the purpose of providing our services and improving the customer experience.

- Dreadfriends will not disclose or sell personal information to third parties without explicit consent, except as required by law.

8. Intellectual Property

- All content on the Dreadfriends website, including but not limited to text, images, and logos, is the intellectual property of Dreadfriends or its licensors.

- Users may not reproduce, distribute, or modify any content from our website without prior written consent.

9. Jurisdiction and Dispute Resolution

- These terms and conditions are governed by the laws of Germany. Any disputes arising from or relating to these terms and conditions shall be resolved in the courts of Rostock.

10. Amendments

- Dreadfriends reserves the right to amend these terms and conditions at any time. Any changes will be effective immediately upon posting on our website.

By using our services or making a purchase, you acknowledge that you have read, understood, and agree to these terms and conditions. If you have any questions or concerns, please contact us at: dreadfriends1@gmail.com